Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Hydrojetman collects, uses, and protects your personal information when you visit our website or use our services.
Last Updated: June 3, 2026
1. Introduction
Hydrojetman is a licensed plumbing and hydro jetting service provider headquartered at:
Hydrojetman
464 S Willaman Dr
Los Angeles, CA 90048
(323) 207-3003
www.hydrojetman.com
This Privacy Policy applies to:
- Visitors to our website (www.hydrojetman.com)
- Customers who request quotes or book services
- Individuals who contact us by phone, email, or web form
By using our website or contacting us, you agree to the practices described in this policy.
2. Information We Collect
Information You Provide Directly
When you fill out a contact form, request a quote, or schedule a service, we may collect:
- Full name
- Phone number
- Email address
- Service address
- Type of service requested
- Messages or notes you include in your request
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring URL (how you found our site)
This information is collected via cookies and analytics tools (see Section 4).
Information from Phone Calls
When you call us at (323) 207-3003, call records may be maintained for quality assurance, scheduling, and follow-up purposes.
Payment Information
If you pay online, we use trusted third-party payment processors. We do not store full credit card numbers on our servers.
3. How We Use Your Information
We use the information we collect to:
- Schedule and dispatch plumbing and hydro jetting service appointments
- Respond to service inquiries, quote requests, and follow-up communications
- Send appointment confirmations and service reminders
- Improve our website, services, and overall customer experience
- Analyze website traffic to understand how visitors find and use our site
- Comply with legal obligations and resolve disputes
- Send occasional promotional emails — only with your consent; you may opt out at any time
4. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help the site function properly and allow us to understand how visitors use our site.
Types of Cookies We Use
- Schedule and dispatch plumbing and hydro jetting service appointments
- Respond to service inquiries, quote requests, and follow-up communications
- Send appointment confirmations and service reminders
- Improve our website, services, and overall customer experience
- Analyze website traffic to understand how visitors find and use our site
- Comply with legal obligations and resolve disputes
- Send occasional promotional emails — only with your consent; you may opt out at any time
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function (form submissions, security) | Session |
| Analytics Cookies | Track page views and visitor behavior via Google Analytics | Up to 2 years |
| Marketing Cookies | Measure effectiveness of online advertising (Google Ads) | Up to 90 days |
Your Cookie Choices
You can control or disable cookies through your browser settings. Please
note that disabling certain cookies may affect the functionality of our website.
To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout
5. Analytics
We use Google Analytics to understand how visitors interact with our website. Information collected includes:
Types of Cookies We Use
- Pages visited and navigation paths
- Session duration
- Geographic location (city and region level only — not your exact address)
- Device type and browser
- Traffic source (how you arrived at our site)
Google Analytics uses anonymized data. We do not share personally identifiable information with Google Analytics.
We may also use call tracking analytics to measure the effectiveness of our marketing campaigns. Call logs may include call duration and originating area code.
6. How We Share Your Information
We do not sell your personal information — ever.
We may share your information only in the following limited circumstances:
Service Providers
Scheduling software, CRM platforms, and payment processors that help us deliver our services. These providers are required to handle your data securely and only for the purposes we specify.
Marketing Partners
Analytics and advertising platforms (such as Google) receive anonymized, aggregated data only.
Legal Authorities
We may disclose information when required by law, court order, or to protect the rights, safety, and property of our customers or employees
7. Data Retention
We retain your information only as long as necessary:
Customer service records
Retained for 3 years after your last service
Contact form inquiries
Retained for 12 months
Website analytics data
Retained per the provider’s standard policy (up to 26 months for Google Analytics)
You may request deletion of your personal data at any time. See Section 9 — Your Rights.
8. Data Security
We take the security of your information seriously. Our measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure, access-controlled servers
- Limited staff access to personal customer data
While we take every reasonable precaution, no method of data transmission over the Internet is 100% secure. In the unlikely event of a data breach affecting your personal information, we will notify you as required by applicable law.
9. Your Rights — California Residents (CCPA)
As a California-based business serving California residents, we honor all rights under the California Consumer Privacy Act (CCPA):
Right to Know
You have the right to request what personal information we have collected about you, where it came from, and how it has been used.
Right to Delete
You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt-Out
You have the right to opt out of the sale of your personal information. We do not sell personal information.
Right to Non-Discrimination
We will never deny you services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights..
How to Submit a Privacy Request
- (323) 207-3003
- privacy@hydrojetman.com
We will respond to all verified requests within 45 days..
10. Service-Area Notice
Hydrojetman provides plumbing and hydro jetting services to the following cities and communities in Southern California:
- Burbank
- Costa Mesa
- Culver City
- Downey
- Glendale
- Irvine
- Long Beach
- Los Angeles
- Malibu
- Newport Beach
- Santa Monica
- West Hollywood
f you contact us from outside our service area, we may still collect your information to respond to your inquiry, but we may not be able to provide on-site service.
All customers in our service area are protected under California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA).
11. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.
12. Third-Party Links
Our website may contain links to third-party websites, including review platforms and social media. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable law. When we do, we will:
- Post the updated policy on this page
- Update the "Last Updated" date at the top of the page
Continued use of our website after any changes are posted constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact us:
Hydrojetman
464 S Willaman Dr
Los Angeles, CA 90048
(323) 207-3003
www.hydrojetman.com
We aim to respond to all privacy-related inquiries within 2 business days.
Hydrojetman is a licensed plumbing contractor serving Southern California. © 2026 Hydrojetman. All rights reserved.